⑴ 关于网上商城系统你知道多少
1.商城系统的技术手段
主流技术手段主要有PHP、JAVA、.NET。三种技术平台对于桌面应用来说，PHP并不太适用，JAVA则没有较好的桌面应用的开发工具，这方面.NET平台有较好的优势。任我行电商在实战中总结三者之间的区别：实现一些底层的复杂业务，PHP则不如JAVA和.NET，但是在做前端表现层的时候有着较好的优势。所以很多复杂的大型综合应用，可能会有.NET或者JAVA做数据访问层及业务逻辑层，PHP则用来做表现层。据所说淘宝就是基于这种方式开发的。同时，JAVA与.NET都是可以跨平台的，.NET还能跨语言。任我行电商(）商城系统主要使用.NET开发。
2.商城系统的总体功能性
根据商城系统需求来讲，一个标准的商城系统功能至少应包含：权限管理、商品管理、库存管理、促销管理、会员管理、订单管理、支付管理、配送管理、广告管理、装修管理、售后管理、留言管理、账务管理、即时通信管理、SEO管理、数据统计分析、日志管理、文章管理、图片管理、以及其它相关的业务辅助分支系统。通过多年的服务经验，任我行电商将传统行业对商城系统的所有需求概括出来，绘制成如下的电商树谱，可直观地体现出来。
3.商城系统的前台设计板块
商城系统前台设计主要是给前端用户群体使用的逻辑，一般应该包含：会员注册及登录、会员中心、搜索条、热门推荐、分类展示、购物车、订单列表及查询、物流信息、用户评价、售后服务等板块。
3.商城系统的模板及增值服务
现在大部分商城系统都支持自定义装修，这个功能虽然有无限可能，但对使用者要求极高，所以贴心的商城系统服务商会提供多套专业模板供客户使用，自定义装修+模板可以解决绝大多数没有专业设计能力的用户的商城搭建需求；同时，一个商城正常的运作，还应该有域名注册、备案、客服系统、短信、400电话等服务支撑，才能方便用户快速完成专业商城搭建。
4.商城系统的源码及服务器存储
对于商城系统的代码是否开源，是众多商城系统采购者比较关注的问题之一。至于开源的商城系统，任何一个专业的系统开发商肯定都不希望自己的知识产权被改得面目全非，甚至剥夺自己的专有权利，毕竟自主开发的过程是一个漫长痛苦的过程，开源仅仅是对专业技术人才才有价值，否则只会带来负面累赘。国内大部分号称开源的商城系统基本都是假的，等你获取源码建设好自己的商城后，如果你的公司注册资金够大，就等着收律师函，花大价钱摆平咯。此外，关于服务器部署，有的用户希望自己的商城系统部署到自己的服务器上，但商妹儿还是建议没有管理服务器能力的用户，还是不要太纠结这块，服务器部署在服务商平台上，至少有专人进行管理、灾备、预警监管等，专业的事情给专业的人做，可以省去不少麻烦。
⑵ 网上商城系统介绍
网上购物系统的英文是Online Shopping System
lodoeshop网上购物系统又称为在线商城、网络商城、网上商城、网上开店平台、网店管理系统、网店程序、网上购物系统、在线购物系统等。
无论是开设个人网上商城商店还是企业在线购物商城，一套好用的网上购物系统都是必须的。
lodoeshop网上购物系统拥有完整规范的商流和金流，整合了几十家国内知名的支付网关，并且内置了多套精美模版，同时还提供灵活强大的模版编辑功能。商家可以根据自己的喜好对网上商店(lodoeshop网上购物系统)的前台页面做个性化设置；
同时，lodoeshop网上商城系统还拥有强大的商城功能，如店铺推荐和搜索，商品推荐和展示等等。运营商可以给商家提供全方位的广告宣传和推广。顾客也可以方便的找到自己心仪的商品和商店；
“lodoeshop网上商城系统”的适用范围
1.大中型零售商（购物中心/百货/超市/大卖场/专卖店等）
2.使用第三方软件系统的大中型零售商
⑶ 电子购物商城系统论文
哦，是这样的啊，呵呵，我以前也经历过的哦。
那你就在网络上查V5SHOP购物商城吧，他们论坛里，有很多这样的文章的。
都不错，你就拿他来做案例，写论文吧，不是老师都喜欢有案例的论坛吗？
⑷ 网上购物商城的网上购物服务
现在网络购物都提供365天每天长达10小时的免费电话服务，免除顾客外出逛街之苦内，享受居家购物送货容上门的人性化服务，训练有素的专业客户服务人员亲切、迅速的服务态度一直受到消费者的认同，为其带来轻松 、便捷、快乐的居家购物。
另外还有高效的物流配送系统，遍布全国近2000个主要城市的送货网络，全方位的配送方式适应不同地区的您，高效、快速、优质的服务保障网上订购的商品及时配送到客户手中。
⑸ 淘宝人工客服怎么转人工服务
淘宝购物由于各种原因，需要反馈或找客服投诉。但人工繁忙，一直无人接听，很是烦人。下面就来说一下如何淘宝客服转人工服务，需要找淘宝客服直接拨打
首先要提前预约，不然你打一上午都不一定能转到人工。
打开淘，宝，右上角，点击联系客服，在点击电话客服，在点击快速预约，把问题简单写一下，然后用预约的号码拨打，基本一分钟就接通。
具体步骤：
1、进入淘宝网，登录自己的帐号后，点击上面的联系客服。
2、接着选择在线云客服。
3、然后点击进入。
4、在云客服下面输入自己的问题以后，点发送。
5、一般说账号被盗就会帮忙接通人工服务的了，接下来就等待排队了，不预约时间会很久。
6、接通人工客服以后，就可以向他们咨询啦
⑹ 京东客服电话怎么转人工服务
拨打京东客服电话，接通后根据语音提示转人工即可。
京东商城客服热线 ：400-606-5500
京东商城客服热线 ：950618
京东客服基本可分为人工客服和电子客服，其中人工客服又可细分为文字客服、视频客服和语音客服三类。文字客服是指主要以打字聊天的形式进行的客户服务；视频客服是指主要以语音视频的形式进行客户服务；语音客服是指主要以移动电话的形式进行的客服服务。
基于腾讯微信的迅猛发展，微信客服作为一种全新的客户服务方式，早已出现在客服市场上。微信客服依托于微信精湛的技术条件，综合了文字客服、视频客服和语音客服的全部功能，具有无可比拟的优势。
(6)电子购物商城人工服务系统扩展阅读
物流及返修进度自助查询 950618或400-606-5500选1号键
手机、电脑办公 950618或400-606-5500选2号键
家用电器 950618或400-606-5500选3号键
服饰家居、箱包及汽车用品 950618或400-606-5500选4号键
相机，耳机/音响，路由器，智能手环等数码产品及配件 950618或400-606-5500选5号键
母婴 、个护美妆、食品酒水、玩具乐器及图书 950618或400-606-5500选6号键
意见与建议 950618或400-606-5500选7号键
发票咨询、 账户登录、手机解绑绑定 950618或400-606-5500选8号键 9
白条、小金库、金融实名认证、众筹、理财、保险等金融问题 95118
会员PLUS专属热线 400-656-2211
京东物流服务热线 95061
⑺ 商场电子导购系统有哪些特色技术
商场数字导购系统有电子地图， 路线指引，智能查询，多点触控，人机互动等操作。多门数字设计的导购系统同样具备这些特色。
⑻ 网上购物如何联系客服
我还知道淘宝支付宝的人工咨询或投诉客服哦 95188 还有一个直接淘宝投诉的号码 不过我给忘记 嘻嘻
⑼ 网络购物系统中在线客服功能设计与实现论文资料
网络购物行业呼叫中心解决方案
电子商务发展到今天，许多网民已经习惯足不出户从网上购物。整个买卖过程电子化、数字化和网络化，购物成本低且方便，使得网上购物这种方式获得了网民尤其是年轻网民的喜爱。但是据网民反映网络购物主要存在两个问题：一是这种新兴的购物方式与人们传统的购物习惯不符合，网民无法仅仅根据网页上的信息做出购买决定，常需要交互式的询问与回答才能完成购买活动；问题二是网民对网上购物的投诉也日趋增多。网上购物买来次品、售后维修困难等等问题都是困扰网民进行网络购物的大问题。
因此，在购物平台内部设立一个咨询、投诉客户服务中心，集中处理客户在网上购物时所产生的产品咨询与服务投诉，以及为产品的售后服务提供中间服务，可以免去客户网上购物的后顾之忧，提高网站的服务质量以及客户的满意度与忠诚度。
购物网站后台呼叫中心客服系统的建立，不仅为网站与网民之间架起一座良好沟通的桥梁，为顾客的购买过程提供实时咨询、购买指导等服务，为顾客提供了强大的支持，很大程度上缓解了不少网民对网上产品“看得见，摸不着”的顾虑。同时，客服人员通过呼叫中心进行的回访调查、投诉、售后服务等能够消除客户对售后服务的后顾之忧，从而提高网上成交率，促进整个购物平台的营业额的上升，同时也将提高网站后台客服人员的工作效率，优化后台资源，降低管理成本与人力成本。
购物网站建设呼叫中心系统的现实意义
1. 提升购物网站形象，彰显购物网站实力；
2. 有利于购物网站的宣传，拓展客户群体和广告客户群体；
3. 加强与客户的联系，提升客户忠诚度；
4. 提高购物网站内部管理效率及员工满意度；
5. 7*24小时服务，保证客户与广告客户服务的连续性；
6. 增强与客户的互动联系，是购物网站争夺客户的有效武器；
7. 多方面降低购物网站的管理和运营成本；
8. 良好的售后服务与沟通机制让顾客免去后顾之忧，提高网上成交率。
系统概述
系统将语音查询、自助服务、人工服务紧密结合，把购物网站进销存、配送资源、供应链资源、客户资源等通过网络进行整合，建立起网络购物的快速反应机制，增强客户群体与购物网站的互动，实现资源的统一分配与利用。系统为一个开放的对话平台，购物网站客服人员与客户进行互动和协作，从而完成客户服务与客户关怀；同时，客服人员能够随时了解到网站内部的进销存状况，方便对商品和供应商的各项信息进行掌握。
系统功能
1. 自助服务
客户致电购物网站呼叫中心首先进入语音查询系统，在语音导航的指引下输入不同按键，选择自己想要的信息。在自助服务中，客户可以得到如下服务：
1) 产品查询；
2) 促销产品信息查询；
3) 购物网站介绍；
4) 会员积分查询；
5) 订单状态查询；
6) 电话挑选商品并下订单；
7) 自助查询并选择付款方式及配送方式；
8) 自助订阅购物网站新品信息；
9) 客户与购物网站间的互动，例如投票、竞选等活动；
10) 自助传真；
11) 相关政策法规查询；
12) 广告商信息查询；
13) 投诉、建议等语音留言，等等。
Online shopping solution for call center instry
The development of electronic commerce today, many users have become accustomed to from the Internet without leaving home. The entire process electronic transactions, digital and network-based, low-cost and convenient shopping, online shopping in this way allows access to the Internet users, especially young netizens love. However, according to reflect the network users to the main two problems: First, this new way of shopping and traditional shopping habits of people do not meet, users can not be based solely on the information page to make purchase decisions, and often the need for interactive questions and answers to complete the purchase of activities; problem Second, users of online shopping is also more and more complaints. Defective goods bought online shopping, after-sales maintenance and so on are difficult to users of network problems to the big problem.
Therefore, to establish a platform for consultation, complaint customer service centers to focus on online shopping customers to procts arising from the consultation and service complaints, as well as provide after-sales service for the procts among the services, customers can avoid the worry about online shopping, improve the quality of service, as well as site customer satisfaction and loyalty.
Back to site customer service call center system, not only for websites and Internet users to build a good communication between the bridges, the purchase process for customers to provide real-time advice, guidance and other services to buy, to provide customers with a powerful support, to a large extent alleviate a lot of users on-line procts "visible or touched" concerns. At the same time, customer service call center through a return visit to conct the investigation of complaints, after-sales service, such as to eliminate the worry about customer service, thereby enhancing the turnover rate of the Internet, promoting the platform to increase turnover, but also will improve customer service background site the efficiency of the background to optimize resources and rece management costs and human costs.
Call centers to Web site building system practical significance
1. To enhance the image of shopping sites, shopping sites shows strength;
2. Is concive to the promotion website, to expand customer base and advertising clients;
3. To strengthen ties with customers and enhance customer loyalty;
4. To improve the internal management of shopping efficiency and employee satisfaction;
5.7 * 24-hour service, customers and advertisers to ensure the continuity of the service;
6. To enhance interaction with customers is to site an effective weapon to compete for customers;
7. To rece the multi-site management and operating costs;
8. A good after-sales service and communication mechanism that allows customers to worry about replacing to improve the rate of online transactions.
System Overview
System will be voice information, self-service, service manual closely with the shopping site Invoicing, distribution resources, supply chain resources, customer resources, network integration, to establish a network of rapid response mechanisms, and enhance customer groups and shopping sites interaction, resource allocation and utilization. System as a platform for open dialogue, customer service personnel to site to interact with customers and collaboration in order to complete the customer service and customer care; At the same time, customer service staff to be kept informed of the situation Invoicing internal website to facilitate the suppliers of goods and grasp the information.
System function
1. Self-Service
Customer call center at the first site to enter the voice query system, under the guidance of voice navigation in different input buttons, select the information you want. In self-service, customers can get the following services:
1) proct inquiries;
2) information marketing procts;
3) Introction to Web site;
4) Members of integral inquiry;
5), order status inquiries;
6) the selection of merchandise and telephone orders;
7) self-service query and select the payment method and delivery mode;
8) Self-Subscribe to site new information;
9) the client and to the interaction between sites, such as voting, campaigning and other activities;
10) self-Fax;
11) policies and regulations related inquiries;
12) information to advertisers;
13) the complaint, the proposed voice mail, etc., and so on.
2. 自动通告
自动通告为语音导航的一部分，客户致电后可首先听到这部分内容。自动通告可发布的内容有：
1) 购物网站介绍及最新动态；
2) 重要信息公布；
3) 购物网站优惠活动发布；
4) 合作信息；
5) 最新政策法规，等等。
3. 客户咨询
客户在网页选择商品时可随时通过电话、自助语音服务、电子邮件、传真、即时聊天工具等方式与客服人员取得联系，咨询商品性能、类别、使用方法等细节信息，客服人员根据客户的需求提供购物指导，方便客户进行购买判断。
购物网站的客户咨询主要包括：挑选产品实时咨询、支付方式咨询、配送方式咨询、售后服务咨询、合作项目咨询等等。系统对于老客户可建立一对一的亲情关系，将老客户的来话直接转接到以前曾与之通过话的客服人员处，有助于客户的维系和服务的延续性。
4. 业务受理
客户除在网页上点选商品、生成订单并提交之外，还可以通过呼叫中心的自助语音服务自助下单，以及通过转人工服务来下单。多种购买方式让客户随心选择。
客服人员受理客户所下订单，生成派单并转发给相应部门进行配送。待处理结果通过网络返回到购物网站呼叫中心后，工作人员以电话、传真、短信息、电子邮件等方式回复客户。客户也可随时通过本系统了解所提交订单现处于哪一环节及哪一部门所处理。主要受理业务内容除了下单之外，还有选择付款方式、选择配送方式、产品报修等业务。
5. 主动服务/客户关怀
购物网站客服人员通过本系统的外拨功能，可以实现对客户的主动服务。外拨方式分为四种：外拨语音架构，外拨语音文件，群发短信和传真。客户关怀的具体内容有：
1) 对意向客户群体的关怀与跟踪；
2) 对潜在客户的信息告知；
3) 最近购物网站活动通告；
4) 网上调查、投票、征集等活动；
5) 客户满意度调查、客户消费习惯与需求调查；
6) 购物网站促销活动告知；
7) 老客户回访调查；
8) 付款、配送等信息的提醒与确认；
9) 客户购买产品的确认、提醒与祝福，等等。
6. 客户投诉与建议
通过人工服务、语音信箱、传真、电子邮件等方式，客户可将投诉或建议反馈给购物网站客服人员。客服人员接到反馈信息后，可将电话转接给相关部门处理，有助于投诉或纠纷的圆满解决。
7. 购物网站调查
在电子商务逐渐成为企业营销趋势的今天，购物网站需要建立一个能够直接了解市场和客户的需求变化的窗口。系统通过外拨方式可进行市场调查、客户满意度调查、客户消费习惯与需求调查等活动，制定针对性的改善方案，调整购物网站的经营管理策略，提高管理决策的科学性，提高购物网站整体品牌形象，从而提高效益和效率，降低管理和经营成本。
8. 统计报表
系统可根据来去电的详细情况进行有效统计，包括客户在线等待时间、来电记录、自助查询记录、收发短信息记录等，并且生成各种统计图形。购物网站客服人员可以灵活地自定义统计内容，为购物网站决策提供权威有效的数据。统计报表主要包括以下数据：
1) 客户在语音查询中各项产品的查询统计；
2) 每一位购物网站客服人员的接入、拨出电话的数量、时间统计；
3) 每一通来电的客户在线等待时间的记录与统计；
4) 购物网站客服人员的状态记录：示闲、示忙、话务处理；
5) 收发短信的记录与统计，等等。
通过统计报表中的各项统计分析数据，购物网站可以清楚地获知哪类产品或服务最畅销，哪一类产品或服务客户投诉最多，等等。统计报表可为网站及时捕捉和改善服务质量提供科学依据。
9. 扩展服务
本系统具有开放性，可与网络购物企业自有的会员管理、进销存系统、办公系统等实现无缝结合，还可根据企业的具体要求定制开发某些功能。
Online shopping solution for call center instry
The development of electronic commerce today, many users have become accustomed to from the Internet without leaving home. The entire process electronic transactions, digital and network-based, low-cost and convenient shopping, online shopping in this way allows access to the Internet users, especially young netizens love. However, according to reflect the network users to the main two problems: First, this new way of shopping and traditional shopping habits of people do not meet, users can not be based solely on the information page to make purchase decisions, and often the need for interactive questions and answers to complete the purchase of activities; problem Second, users of online shopping is also more and more complaints. Defective goods bought online shopping, after-sales maintenance and so on are difficult to users of network problems to the big problem.
Therefore, to establish a platform for consultation, complaint customer service centers to focus on online shopping customers to procts arising from the consultation and service complaints, as well as provide after-sales service for the procts among the services, customers can avoid the worry about online shopping, improve the quality of service, as well as site customer satisfaction and loyalty.
Back to site customer service call center system, not only for websites and Internet users to build a good communication between the bridges, the purchase process for customers to provide real-time advice, guidance and other services to buy, to provide customers with a powerful support, to a large extent alleviate a lot of users on-line procts "visible or touched" concerns. At the same time, customer service call center through a return visit to conct the investigation of complaints, after-sales service, such as to eliminate the worry about customer service, thereby enhancing the turnover rate of the Internet, promoting the platform to increase turnover, but also will improve customer service background site the efficiency of the background to optimize resources and rece management costs and human costs.
Call centers to Web site building system practical significance
1. To enhance the image of shopping sites, shopping sites shows strength;
2. Is concive to the promotion website, to expand customer base and advertising clients;
3. To strengthen ties with customers and enhance customer loyalty;
2. Automatic circular
Automatic circular part for voice navigation, customers can call to hear the first part of the contents. Automatic notices can be issued are as follows:
1) to website and the latest developments;
2) The publication of important information;
3) The site offers to release;
4) cooperation in information;
5) the latest policies and regulations, and so on.
3. Customer Inquiry
Customers to choose procts on the page at any time by phone, voice self-service, e-mail, fax, instant messenger, etc. get in touch with the customer service staff, the Advisory commodity performance, type, details use of information, customer service personnel in accordance with customer needs guidance to facilitate the purchase of customers to judge.
Web site consultation to clients include: the selection of procts in real-time consultation, advice of payment, delivery consultation, after-sales consulting, project consulting and so on. System could be established and existing customers for one-on-one family relationship to the old customers directly, then have them transferred to the customer service personnel through the Department, then to help customers maintain and service continuity.
4. Business admissibility
In addition to merchandise click on the page to generate and submit orders, but also through self-help call center voice self-service orders, as well as services through the transfer of a single artificial. Purchase a variety of ways to allow customers to choose heart.
Customer service staff receive customer orders, generating and sending a single transponder for distribution to the appropriate departments. Pending the outcome of the network to return to the site after the call center staff by phone, fax, short messaging, e-mail reply to clients. Customers may also request at any time by understanding the system is now in order to submit links and which departments which are dealing with. In addition to the main contents of the admissibility of business orders, there are payment options to choose, select delivery methods, proct repair services.
5. Active Service / Customer Care
Customer service shopping site through the outbound function of the system can be achieved in active service to customers. Outbound mode is divided into four categories: structure of outbound voice, outbound voice files, mass text messaging and fax. The specific content of customer care are as follows:
1) of intention to customer care and follow-up groups;
2) information to potential customers;
3) the recent circular to site activities;
4) The online survey, voting, assembly and other activities;
5) customer satisfaction survey, customer habits and needs of the consumer survey;
6) Web site promotional activities to inform;
7) return the survey and existing customers;
8) payment, delivery information such as a reminder and confirmation;
9) confirmed that customers buy procts, and best wishes to remind, and so on.
6. Customer complaints and suggestions
Through artificial service, voice mail, fax, e-mail, customer complaints or suggestions can be fed back to customer service personnel to site. Customer feedback upon receipt of information, may be call forwarding to the relevant departments to deal with, contribute to complaints or disputes satisfactorily resolved.
7. To site survey
In e-commerce has graally become the trend of today's corporate marketing, shopping sites need to establish a direct understand the market changes and customer demand for the window. System can be carried out through the outbound market research, customer satisfaction surveys, customer habits and needs of the consumer survey and other activities, to develop targeted programs to improve and adjust the operation and management of shopping strategy that will improve the scientific nature of management decision-making and improve the overall shopping brand image, thereby enhancing the effectiveness and efficiency, rece management and operating costs.